Do you want to contribute to good service for the residents of Örebro?

Örebro Municipality is one of Sweden's largest employers with 13,000 employees. Our ambition is to simplify, renew, and improve in all our areas of operation. This means challenges but also that you have the opportunity to develop in your profession.

About the position

We offer a fun job with interesting and challenging tasks, where you will be proactive together with your colleagues. You will belong to a team of case officers where you will partially work in teams and exchange ideas with each other. In your work, you will have contact with citizens, department heads, principals, independent operators, and officials in other municipalities. You will also collaborate with other professionals such as planners, economists, and administrators.

As a case officer, you will work independently with incoming applications. Your case management will be based on one or more of the following areas: preschool, primary school, after-school care, adapted primary school, or school transport. There are three different case officer groups that have different main focuses. Each group is led by a group leader. There is also a planning team that supports the case officer groups.

The case management is based on applicable legislation, case law, and politically decided guidelines that form the basis for our work. You will work on delegation and be responsible for the entire case management process from the incoming application to the notification of the decision.

In addition to case management, dialogue with the citizen and other administration related to the tasks is included. We work in various IT systems, and case management is done digitally.

Your work will also include evaluating our processes, being involved in evaluating and improving our working methods, and developing routines and guidelines based on that.

Examples of tasks:

• independently manage applications and make decisions according to delegation
• communicate with guardians via phone and email
• collaborate with internal and external partners
• other administrative tasks related to the work area

About the workplace

The Planning Unit is part of the Preschool and Primary School Administration, whose main mission is to provide children and students with opportunities for learning and education. The Planning Unit consists of planners and three case officer groups. Currently, about twenty case officers and planners work in the unit. The unit is responsible for, among other things, the placement of children and students, school transport, reception in adapted primary school, and supervision of independent preschools. The unit is located in the Medborgarhuset, centrally in Örebro.

Within the Preschool and Primary School Administration, about 4,530 employees work. We meet the young residents of Örebro from the first day of preschool to the last day of primary school. Together, we are responsible for contributing to creating equal opportunities for the young residents of Örebro and laying the foundation for a lifelong learning experience. With trust and courage, we build our preschools and schools together. We take on the challenges of the future, for the best of every child.

Qualifications

To succeed in the role of case officer with us, you need to be analytical, meticulous, and able to express yourself clearly in both speech and writing. You will come into contact with people both internally and externally, which requires good collaboration skills. You need to have the ability to plan, prioritize, and independently make decisions and carry out your work effectively in accordance with the goals and missions of the organization. You are expected to actively contribute to the development work in the workgroup and in the unit.

We place great emphasis on personal suitability.

Requirements:

• degree from a university with at least 180 credits, for example, you are educated as a social worker or in public management and administration
• experience as a case officer or investigator within public authority
• good computer skills and proficient in the Office suite

Meritorious:

• experience working in a politically governed organization
• experience in development work
• experience from preschool or school
• experience in case management in operational systems such as IST

Scope and start date

Employment type: permanent position

Employment rate: 100%

Start date: as soon as possible

Number of positions: 2

Other information

If you are offered employment, you may need to present a criminal record extract.

Read more about what it is like to work in Örebro Municipality at www.orebro.se/jobb (http://www.orebro.se/jobb).

Interviews may be conducted digitally. At orebro.se/jobb/digitalaintervjuer (http://orebro.se/jobb/digitalaintervjuer), you can read more about our digital interviews and how to prepare.

Application

The application deadline is February 17.

Welcome with your application!

Protected personal data? Read more about how to apply at orebro.se/jobb/skyddadepersonuppgifter (http://orebro.se/jobb/skyddadepersonuppgifter).